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What to expect at your first guidance appointment

Ubuntu Canarias · Guidance

Taking the first step isn't easy, and it's normal to arrive with questions. This guide sums up how that first meeting with our team works, so you know what to expect and can come in feeling calmer.

Before the appointment

It all starts with a first contact: through the website form, choosing "First reception" or "Guidance" as the reason. From there, someone from our team gets in touch with you to arrange the day and format of the meeting, whether in person or by phone, depending on your situation and availability.

What's worth bringing

You don't need everything sorted or complete to come. If you have any documents related to your situation (identification, paperwork from your administrative process, previous appointments, notifications you've received...), bring them along: it helps us understand your case better. If you don't have anything on hand, that's fine too — what matters is that you come and tell us about your situation in your own words.

What the meeting is like

The first appointment is, above all, about listening. Our team asks about your current situation, your journey so far, and what you need right now: information, paperwork, employment, training, or psychosocial support. It's not about rushing through a form, but about understanding your specific case before suggesting any path forward.

What happens next

With that information, we explain the real options available to you and, if appropriate, refer you to the area of the association that best matches your needs: legal and paperwork guidance, job placement, training, interculturality, or psychosocial support. In most cases we set up ongoing follow-up, so it isn't a one-off contact but support throughout the process.

Before you come, keep in mind

Every situation is different, and the steps can vary from person to person. If you have specific questions before your appointment — what to bring, how to get there, or what to expect in your particular case — write to us and we'll confirm it in advance.